Shipping policy
Shipping Policy
Last updated: September 13, 2025
Order Processing
All orders are processed within 1–3 business days after payment is received, except on holidays or during special promotions.
Shipping Methods and Delivery Times
Orders are shipped using available postal services or courier companies in your country. Delivery times depend on the destination:
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Germany: 2–5 business days
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European Union: 5–10 business days
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Rest of the world: 10–20 business days
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of the package. The exact amount will be displayed at checkout.
Order Tracking
Once your order has been shipped, you will receive a tracking number to monitor the status of your delivery.
Delays
We are not responsible for delays caused by the shipping carrier, customs, force majeure, or circumstances beyond our control.
Shipping Issues
If your order does not arrive within the estimated time frame, please contact us at freekopf@hotmail.com so we can help locate it or arrange a solution.