Refund policy

Shipping & Returns Policy
Last updated: September 13, 2025

Summary of Return Rules

• Returns accepted within 14 days

• Customer arranges return shipping

Returns
Our return policy lasts 14 days from the date you receive your order. Items must be in the same condition as when you received them: unused, with tags, and in the original packaging. A receipt or proof of purchase is also required.

To start a return, please email us at: freekopf@hotmail.com.
Returns must be sent to the following address:
freekopf
Albrechtstr. 98
12167 Berlin
Germany

If we accept the return, we will send you a return shipping label and further instructions. Items sent back without prior contact will not be accepted.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions
We do not accept returns of:

• Perishable goods (food, flowers, plants)

• Custom or personalized items

• Personal care products (cosmetics, beauty, hygiene)

• Hazardous materials, flammable liquids, or gases

Sale items and gift cards are also non-returnable.

Exchanges
The fastest way to get a replacement is to return the item you have and place a new order once the return has been accepted.

Right of Withdrawal in the EU
If your order was shipped within the European Union, you have the right to cancel it within 14 days without providing a reason. The product must be in the same condition as when you received it.

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection. If approved, the refund will be processed automatically to your original payment method within 10 business days.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at freekopf@hotmail.com.